I am still owed a refund and it is basically theft if it is never processed. After several long emails from me they finally replied with, the information they withheld, that they use dangerous chemicals in their products that is similar to the now banned PFOA also known as c8. It has fur … Simple and effective, the Marmot Oslo Jacket features the lofty lightweight warmth of down combined with the high-performing protection of Gore-Tex. I had exhausted my patience after trying four days to reach customer service via phone and email following a purchase during a one day online discount promotion for Hype Down Jacket. Considering I live in a variety of countries, these never do and never will from my perspective. … Email: contact@campsaver.com, Customer Service: 2. I'm sure when I receive the items, I will be satisfied and that is why I am giving two stars. : +1-435-213-1125 She kept pointing out to the phrase and said i order the after the cut-off time on Thursday so it was technically ordered on Friday which was a business day. For years I could not afford Marmot gear. Shop. The jacket also features a … When it wears off from use and abrasion, the jacket’s exterior fabric begins absorbing water. 43 % 3 Rated 3 stars out of 5. 3 … However, I'm unable to reach anyone to ask them to cancel. I also tried shipping the product but would need to pay $25 (I asked for free shipping and was denied) which costs more than it would to just repair myself. 10:00 AM - 6:00 PM MST Monday-Saturday. Customer service with the company is non-existent. I placed an order over a week ago. Thank you "Lisa and Sarah," for being present in the heart of Marmot and for gracing me with humility. Even though 'Sarah' verified my order was canceled and the credit card charge would not be processed (it came off yesterday), a hype down jacket arrived via Fed Ex today. Marmot is an American brand established in 1974, by a trio of friends that spent a great deal of their time outdoors and required a puffy jacket that would withstand … PFHxA, Perfluorinated Compounds (PFC) used and bad customer scervice. I used it about 3 times and the teardrop plastic window in the rain fly fell out. As a result, we see it all over the rainy Pacific … Not very friendly. Store: Review Breakdown: 43 % 5 Rated 5 stars out of 5. © 2020 Trustpilot A/S. 0 % 1 Rated 1 stars out of 5. Yes, that one is a keeper and it is 30$ less than this one. It’s a widely-used model that’s solid, year after year, and the newest version totes a lighter, more breathable … Told me I fell through the cracks in their system, and she could not help me. Why We Chose The Marmot Keele Jacket: Excellent waterproof protection and breathability, durable but stretchy fabric Founded in Colorado back in 1974, Marmot know more than a thing or two about what … Please try again later. Processed? Marmot also claims that EvoDry will keep the jacket waterproof for its entire lifetime. 0 % 2 Rated 2 stars out of 5. Marmot was my first order!Very disappointed, I hope that it does indeed go out today or I will now be left to return the items and have to deal with customer service wait times again to get my refund. On most jackets the DWR is a coating applied t… I had to google it and it was rated at top 10 warmest parkas. First time buyer for camping gears and was so excited for my 1st camping experience. Marmot Yorktown Featherless Jacket - Men's, Marmot Schussing Featherless Jacket - Men's, Marmot Minimalist Component Jacket - Men's, Marmot Featherless Component Jacket - Men's, Marmot Alassian Featherless Jacket - Men's, Marmot KT Component 3 in 1 Jacket - Men's. Customer service has no idea when it will, just that things are behind due to covid. VERY SLOW PROCESSING and bad customer service. Marmot Strollbridge Jacket; Review Summary; Customer Reviews Marmot Strollbridge JacketWrite a Review. What does it mean? Gallery. Bad customer scervice. Returns sent January 2nd via Federal Express. You would think a company that prides itself on quality would care more about their customers. The customer service number is answered by a voice message stating that all the cs reps are in a training "to better serve" me. It shielded me from the notorious moist and grey autumns and was the ultimate outer shell to a basic polyester, baffled filled 'winter jacket.' Like many other brave souls are doing their best in hospitals or running a company during economic stress caused by a potentially deadly virus, don't give up your humanity over a broken zipper or busy phone line. As a climber I am always after a jacket … It's a bit thick to be really breathable but does feature 11" top … The pullover began to pill almost immediately and the jacket began losing feathers right away as well. Best Marmot Men's Jackets Reviews - Top User-Rated Marmot Men's Jackets — 223 products / 8,897 models — Page 1. I advised her if that is the case, it should not state the complete opposite on my purchase order receipt. At least I know with four days until my trip that some of their competitors can get it here even in that short time frame.... some shipped the day I ordered and came the next business day!UPDATE: After another 2 hours on hold I did manage to get a customer service rep who was very helpful. Warm and waterproof, but also bulky and heavy, the Rivaridge … It is still “processing”!I called when Customer Service opened and all representatives were away from their desks training. Within an hour Sarah (not her real name), called me from her personal line, asked me to share my experience and report what I learned from an online search. The next four days, I called customer service; lines always busy. Today is 9/21, no shipping notification or communication about delays, etc.I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future.Very Disappointing. They sure know how to cheat customers and don't feel sorry at all. What a truly disappointing experience. Marmot integrity, gracious corporate staff working hard to turn things around. Marmot’s Minimalist jacket isn’t new, but its combination of price and performance keeps it among our favorite rain shells year after year. I called customer service a few days later because I did not receive a shipment confirmation email. Considering I will be doing Racing the Planet this year I will certainly be communicating my thoughts on my experience with the brand. However, I never received the item or communication from the customer service. Do not purchase from Marmot. Review: Marmot Eclipse Rain Jacket The Marmot Eclipse EvoDry jacket kept me dry on my commute. The Marmot PreCip rain jacket will keep you dry and grinning even in the heaviest of downpours. I love this Jacket! I called the phone number and immediately reached Lisa (not her real name) and after describing my experience and what I read from online reviews, she had listened with empathy and spoke with a sense of responsibility and promised a manager would call me back. I went to get it repaired and after sitting on hold twice for 30+minutes was discounted from the call center and then on the second call given a brief answer and disconnected again. I reached out to them by email yesterday and have not received even a courtesy automated response acknowledging receipt. Customer Reviews Marmot PreCip® JacketWrite a Review. (Sarah mentioned she was going to make it right) If you read this review up to now, I recommend a few deep breaths before you vent any rage online and instead, reach out and ask for help. the negative is that I couldn't find much for reviews anywhere so i … With proven Gore-Tex waterproofing, a thoughtful feature set, and premium build quality, the jacket … Today is January 21st, no corespondance what so ever. Never will try to buy a Marmot product again. I tried to call them again but was put on hold for an hour, so I gave up. The Marmot Minimalist rain jacket strives to be exactly what the name promises: a simple, functional piece of rain wear without too many bells and whistles to bog you down. On the women’s version you’ll … I have done this same system with just about every other vendor and wonder how they call themselves a global business. They said they'd reroute the package back to them. PFHxA = c6, i bought a marmot rainjacket years ago and after a year or so the inner layer came off. Bought this jacket recently to replace a down jacket that was 16 years old. Best Marmot Down Insulated Jackets Reviews - Top Customer Rated Marmot Down Insulated Jackets — 42 products / 1,894 models — Page 1 At first look, it appeared that Marmot … I waited three hours and no call. Shop. You can’t go past his expert marketing knowledge to assist your business in getting noticed. I sent it in November 2019. Depending on where you live, that could be the better part of a month’s rent. Maybe they need a raise or give their jobs to someone who gives a rat. I ordered from Marmot on the 6th and the order is still "processing". You want genuine leads that convert then you must talk to Marmot. We’re sorry, but something went wrong. Long story short, I was told the order will not ship until approximately ten days after the order was made. It was supposed to be shipped on 9/2 or 9/3 (as per the purchase order receipt). Turns out my sleeping bag already had a 1.5” opening where a seam never received sewing or glue or the like. At this point, I just want to cancel the order. Read Customer Reviews at sportsdirect.com. I just didn't want to travel in the midst of covid 19 and I trusted the 3 day shipping policy and ordered as I thought I have enough time. 1. BAD! It didn’t crinkle like a bag of chips, and I wasn’t sweating profusely on the inside. 60 + 20; 60; 120; 240; … Poor Customer Service. The pullover began to pill almost immediately and the jacket began losing feathers right away as well. I understand that there may be staffing issues due to COVID but putting customers on hold for hours is such a bad practice. Their warranty is completely worthless. But I needed to verify I had the right size. Like many of the angry or disappointed commenters below, I learned a valuable lesson after dumping and projecting upset over a perceived lack of access to customer service when 'I wanted it.' I am currently on-hold, its been 42 mins at this point. I bought a Marmot Limelight 3P tent a couple years ago. The Marmot Knife Edge strikes an outstanding balance by remaining lightweight while providing at useful accessory feature: pit zips. I'll update with more details after I get through...Update: 57min on hold to be told that they did ship it but just didn't send me the tracking information. Marmot worked with 3M to offer a line of jackets with its Thinsulate Recycled Featherless synthetic insulation. I bought two Marmot items recently - a base layer pullover and down jacket. Wish there is a negative rating. Features Fully seam-taped, 2-layer Marmot MemBrain® Eco fabric provides … Don't advertise for promises you cannot keep. Well, apparently the training goes on for days because every time I've called, I hear the same message. I’m sad to report that I’m back with worse news since my last review (of the $339 tent I bought that was falling apart that I paid $85 to ship to marmot who I had to constantly follow up with to ONLY get a credit, not a refund). This combination means you're more likely to wear this jacket, and when … I placed an order on 9/1/20. At a glance Plusses: Lightweight, breathable, suited for light and fast trips Minuses: Slim fit may not suit everybody Features: Constructed from two-layer Gore-Tex Paclite, the Knife Edge is fractionally heavier than a specialised running jacket … I had to order the jacket off a different website like Campsaver because I was afraid of something like this happening based on all the other reviews about Marmot on this website - I was hoping to get the jacket before the 18th, but it seems pretty hopeless at this point. She also stated Marmot is a smaller brand and it is tougher for them to keep up because employees have been furloughed. Marmot Castle Peak Jacket Review Let’s be clear, this is a $550 jacket. Pretty sure there is no actual customer service department. Gear Review: Marmot Variant Jacket. 3 % 3 Rated 3 stars out of 5. The shell is made of a recycled, double 1.1-ounce mini-ripstop nylon, making it light and comfortable, and one of the tougher shells in the test. Rating Summmary: 7 total reviews. When I finally spoke with a customer service rep, she was argumentative when I told her my order did not ship on time. Not sure what they can do, but I said sure. Read 17,838 Marmot Customer Reviews for products like Marmot Backpacks, Marmot Jackets, Marmot Pants, and more at Sierra. Hopefully that's the end of it.Update 2: They sent it anyways. The usual size ranges are catered for and from my experience as well as the multiple reviews I read, the Marmot Minimalist jacket does fit true to size for most. I will not order from Marmot again. Helly Hansen Rivaridge Puffy Jacket. Please check your email for confirmation message. Customer service with the company is non-existent. 223 Products in Marmot Men's Jackets Reviews reset Show. Find a store. Waring! The agent said I didn't read their shipping policy carefully. So I called the customer service to inquire about the shipping status and it was not shipped yet. You see, it wasn't about 'not getting what I wanted,' (immediate attention, on my terms), it was about realizing that right now, in the middle of a pandemic, where everyone is confronted consciously or not with an existential dilemma, staff at Marmot are getting sick and are overwhelmed at work just like nurses and doctors in hospitals are overwhelmed and getting sick while trying to fill orders for jackets, or hold a phone to a loved one to say goodbye. Under 3-day shipping, it says "ordered received within 2-4 business days". Bust through snow, crust, and slush with this warm, toothy … It took me two days to get in contact with someone (don't bother writing an email). Good jacket with a big con. Refunded? Shop. After waiting another 2 weeks contacted them again only to find that they decided not to ship the item at all. She said they would call within minutes. What happened to this company? Though it is likely just a way to stop the rush of calls that they know are coming at 10:30 EST when customer service opens. I gathered all I could and am now realizing I’ll have to go through to costly and grueling experience of holding marmots hand to get a replacement (after paying to ship this one back) or just sew it up and go ahead and call it a loss as I know this bag won’t last long seeing how it already came with (separate from the unsewn opening) loose threads on stitching that’s necessary to hold the bag together. i had to deliver all information and it took a while for marmot to respond.three weeks ago i was informed that marmot would send me a brand new jacket in a similar (actually 30 bucks higher) price range as my old broken jacket.thank you marmot, i appreciate thati love the new jacket. I ordered a couple of items on May 21, 2020 around 3pm EST but didn't received any tracking info until May 26. I contacted Marmot who asked that I send them the fly for inspection. I ordered a jacket, got a order confirmation number. I ordered a tent online with Marmot on 9/10. Zero customer service. The membrane—the actual waterproof barrier—still works, but the jacket gets heavy and stops breathing properly. They apparently use the c6 knowing that it could cause cancer and hormonal disruptments in the body, and that it definately does bio accumilate!! I have known and worked with Simon for over 30 years. It was down to this jacket of the North Face Gotham. Ever wish to stitch additional insulation onto the front of your favorite mid-layer? They emailed and said they would replace the fly under warranty. Shame on you twice marmot. I am paying for a service and that is what I expect, end of story. I was on hold for 45 mins last week after calling about the order and the person on the call assured me that it would ship out by the 14th at the latest. 83 % 5 Rated 5 stars out of 5 told the order will not recommend these to. 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